Frequently Asked Questions
What payment methods do you accept?
We accept various payment methods including credit cards (Visa, Mastercard), Western Union, and bank transfers. All payments are secure and processed through trusted payment gateways.
How far in advance should I book a tour?
We recommend booking at least 2-3 weeks in advance to ensure availability, especially during peak season (March-May and September-November). However, we can sometimes accommodate last-minute bookings.
What's included in the tour price?
Our tour prices typically include transportation, professional guide services, entrance fees to attractions, and specified meals. Accommodation is included in multi-day tours. Specific inclusions are listed in each tour's details.
Can I customize a tour?
Yes! We offer customizable private tours. Contact us with your preferences and we'll help create your perfect itinerary.
What's your cancellation policy?
Full refunds are available for cancellations made 7 days or more before the tour date. Cancellations within 3-6 days receive a 50% refund. No refunds are available for cancellations within 48 hours of the tour.